Priorities

Client rights and responsibilities

Whilst accessing services outlined in this Service Agreement as a client of Support System
you:

• Have the right to nominate, in writing, an advocate or guardian, who will act in my interests and accept the responsibilities imposed under this agreement
• Have the right to be treated with dignity and respect and to have my choices and aspirations supported as far as is reasonably possible
• Have the right to determine the type and range of activities that I wish to participate in
• Have the right to request services in accordance with my support plan, provided the request is also in accordance with all applicable legislation
• Have the right to participate in the development of my support plan acknowledging that the cost of supports arising from that plan must be able to be met within the funding available for this support (unless I have other income sources). Any support plan will be reviewed annually or can be reviewed upon request by me or (Name of Service) at any time
• Have the right to privacy and confidentiality and in keeping with the Health Records Act2001, to request access to any health information kept by (Support System Options)
• Always treat staff and other clients with courtesy and consideration
• Respect the needs and opinions of all clients and staff
• Keep the Service informed of any changes in my personal life such as where I live and any changes in medication
• Work cooperatively with Support System Options regarding issues arising during the development and delivery of support and activities covered by this agreement
• Pay all fees owing by the due date
• Always treat staff and other clients with courtesy and consideration
• Respect the needs and opinions of all clients and staff
• Respect the property and privacy of all clients and staff
• Keep the Service informed of any changes in my personal life such as where I live and any changes in medication
• Work cooperatively with Support System Options regarding issues arising during the development and delivery of support and activities covered by this agreement
• Pay all fees owing by the due date
• Adhere to the budgetary requirements of my service plan.
• Provide the Service with 2 weeks advance notice of intention to leave the service.
• Participate in the development and regular review of my support plan
• Adhere to the budgetary requirements of my service plan
• Provide the Service with two weeks advance notice of intention to leave the service
• Participate in the development and regular review of my support plan

Responsibilities of Support System Options

In agreeing to provide this support arrangement Support System Options:

• Will respect the rights of the client to determine the range and types of activities they wish to participate in
• Will work cooperatively and in line with the principle of least restrictive alternative with the client and the activities they have chosen to undertake
• Will prepare a support plan with the client that outlines the activities they will undertake and the support to be provided by Support System Options
• A copy of any support plan will be provided to the client (and his or her guardian or advocate where applicable)
• Will treat information about the client and their activities as private and confidential in line with the client’s wishes and with privacy legislation
• Will be responsible for ongoing liaison with the relevant funding body regarding the development and operation of the support arrangement
• Will be responsible for the management and reporting of funding
• Will respect the right of the client to determine the range and type of activities they wish to participate in
• Will receive, where applicable on behalf of the client, their allocated funding, and provide advice and reports as to the client’s budget and any income and expenditure at least quarterly and upon request at any time
• Will advise the client of any sector-wide or Support System Options developments that may affect the way support is provided
• Will provide the client with 2 weeks’ notice of intention to cease service provision

Agreement 

Whilst accessing services I have read & understood my ‘Rights & Responsibilities’ as a client of Support System Options and agree to always uphold these. I will discuss any areas of concern with my SSOPT contact so any negotiated changes to the above ‘Rights & Responsibilities’ can occur in writing after being agreed to by all parties.